Service Loaner Policy

Being without your vehicle when it is time for service can be a major problem. We rely on our Audi's every day in order to get to work, drop kids off at school, or to run errands. At Audi Mission Viejo we understand how hard it can be and that is why we are offering you a free loaner vehicle with your service visit.

Here are some helpful tips when getting a loaner from us:

  • You must be age 21 or older with a valid driver's license and current vehicle insurance.
  • In the unlikely event that we do not have an Audi vehicle available, we will arrange for a rental car.
  • A loaner car will be provided free of cost, however you are responsible for all other costs such as gas and toll-road fees. If you do not fill the tank before returning, you will be charged.
  • We are not responsible for personal items left behind in the loaner vehicle, so please remember to collect your garage door opener, FasTrak, sunglasses, et cetera, from the vehicle. If you should forget something we will do our best to return your items to you.

Other Options During Service

 

Shuttle

Shuttle

If you have somewhere you would like to go but don't need a loaner car we have a shuttle that will be happy to take you to your appointment or even just drop you off at Mission Viejo Mall.

Rental Car

Rental Car

If a Service Loaner is not available and you need a substitute, we will happily arrange for a Rental Car through a local agency. Wherever the expense is covered by your warranty we will take care of submitting the appropriate paperwork for you.
 
Golf

Golf

Coordinate your next golf game at Mission Viejo Country Club or Arroyo Trabuco Golf Club with your Audi service and we will happily drop you and your clubs off and pick you up when your round is over.





Bicycle

Bicycle

Audi Mission Viejo is central to South Orange County and is within bicycling distance of many residental and commercial hubs. We are also near many of Orange County's bikeways and offroad trails.  Many of our clients find servicing their vehicle is a convenient excuse to get some miles under their belts.
 
Shopping Mall

Shopping Mall

We are very close to the Shops of Mission Viejo - walking or shuttle distance in fact. Browse for yourself or buy a gift for that special someone. The Shops at Mission Viejo is host to a plethora of fine retailers including Nordstroms, the Apple Store, and various restaurants.
 
Haircut

Need A Cut?

Use your service downtime to combine your to-do list. We are neighbor to a number of great salons and barbers that will ensure you.
 
 
Coffee Shop

Coffee Shop

Although Audi Mission Viejo offers hot and fresh coffee, refreshments, and free wi-fi internet access you may still want to sip your favorite roast. No problem, there is a Starbucks next door and Coffee Bean is just down the street. Grab a cup of coffee and relax while your Audi service is completed.
 
Dining

Dining

There are a slew of dining options within walking and shuttle distance. Our everyday recommendation is the New York Deli Case across the street where you can find an authentic sandwich on a delicious fresh-baked roll. If you're looking for something with a view may we suggest sitting on the patio of O'Neill's at the Arroyo Trabuco Golf Club - just around the corner.
 
Waiting

Waiting?

Nothing pressing on your agenda? Enjoy our comfortable lounge complete with hot and cold beverages, refreshments, TV, and free wi-fi internet access.
 
Taxi

Uber | Lyft | Taxi

Our proximity to the freeway makes travel by Uber | Lyft | taxi easy to arrange and keeps fares low.
 
Bus

Bus

Audi Mission Viejo is adjacent to an OCTA bus stop on Marguerite Parkway servicing the 191, 212, and 216 lines. The 82, 85, 91 lines depart from Saddleback College - we are happy to shuttle you to the stop there.
 
Rail Services

Rail Services

Audi Mission Viejo neighbors the rail system, frequented by the Amtrak Pacific Surfliner and the Metrolink Orange County and IEOC Lines. Head down to San Diego for lunch in the Gaslamp Quarter or head in to the city for your workday. All aboard!

Airport Access

Airport Access

Audi Mission Viejo is close to Orange County's John Wayne Airport (Santa Ana SNA). Schedule your carpool or Airport Shuttle to pick you up here if your vehicle requires an overnight stay for service. Los Angeles International (LAX) is very accessible via Flyaway from the Irvine Transportation Center, which is directly accessed from the Metrolink train which stops a couple of blocks from our doorstep; We are happy to shuttle you to the platform.
 



 

Service Inquiry

Contact Information

Service Hours

  • Monday 7AM-6PM
  • Tuesday 7AM-6PM
  • Wednesday 7AM-6PM
  • Thursday 7AM-6PM
  • Friday 7AM-6PM
  • Saturday 8AM-5PM
  • Sunday Closed
See All Department Hours

Showroom Hours

  • Monday 9:00AM-8:00PM
  • Tuesday 9:00AM-8:00PM
  • Wednesday 9:00AM-8:00PM
  • Thursday 9:00AM-8:00PM
  • Friday 9:00AM-8:00PM
  • Saturday 9:00AM-8:00PM
  • Sunday 10:00AM-6:00PM

Parts Dept. Hours

  • Monday 7AM-5PM
  • Tuesday 7AM-5PM
  • Wednesday 7AM-5PM
  • Thursday 7AM-5PM
  • Friday 7AM-5PM
  • Saturday 8AM-5PM Lunch 12-1
  • Sunday Closed

Service Dept. Hours

  • Monday 7AM-6PM
  • Tuesday 7AM-6PM
  • Wednesday 7AM-6PM
  • Thursday 7AM-6PM
  • Friday 7AM-6PM
  • Saturday 8AM-5PM
  • Sunday Closed